User Agreement

This User Agreement (hereinafter referred to as the "Agreement") is concluded between CM-Fruct SRL, IDNO 1010600026974 (hereinafter referred to as the "Provider" or "www.straus.md"), and the User.

Under this Agreement, the User authorizes the Provider to deliver the order from Partner(s) and undertakes to pay for delivery services.

1. Definitions
The following terms are used in this Agreement:

    ● Provider: CM-Fruct SRL, which provides delivery services for orders placed through the Provider's website.
    ● Partner: A legal entity or an individual entrepreneur selling goods to the User (e.g., restaurant, café).
    ● User: Any natural or legal person placing an order to purchase goods from a Partner using the Provider's Website or Application.
    ● Website: The Provider's website on the Internet: www.straus.md, an information system for orders that allows Users to search for and order ready-made food offered by Partners.
    ● Services: Providing the User access to the Website's materials for browsing the assortment of dishes and drinks offered by Partners, creating, and delivering orders.
    ● Order: A User's offer to deliver and purchase a Partner’s products in a specified quantity, type, and payment amount, placed via the Website and confirmed by the Provider or the Partner.
    ● Applications: Software for browsing the assortment, placing orders, and arranging deliveries, functioning on mobile platforms.

2. Conclusion of the Agreement
The Agreement is considered concluded when the User performs one of the following actions:

    ● Registers on the website www.straus.md;
    ● Places an order without authorization on the Website;
    ● Places an order via the Contact Center phone line.
This Agreement is equivalent to a written contract and confirms that the User has read and fully agrees with its terms.

3. Order Placement and Payment
Payment for orders can be made in the following ways:

    ● Payment card: Upon receiving the order, the User will receive a tax receipt confirming payment.
Online payments are processed with maximum security using a payment card as the payment instrument. The payment processor uses a secure system based on the latest 3D-Secure security standard, including redirecting the User to a protected page for authentication using a one-time code for each online transaction.

Refunds are made only to the payment card used for the purchase.

To process the payment, the following data will be requested:

    ● Card number (16 digits);
    ● Expiration date (month and year);
    ● CVC or CVV code (3 digits);
    ● Name and surname as shown on the card.
All payments are processed in the national currency — MDL (Moldovan Leu). If the transaction currency differs from the payment currency, the amount is converted according to the card transaction exchange rate on the settlement day by the issuing bank.

4. Return Policy
    1. Returns of goods and refunds:
    The User has the right to request a refund in case of non-compliance with product quality. The request must be sent to the email address info@straus.md within 2 hours of delivery. The request should include a detailed description of the non-compliance and, if possible, supporting photos.
    2. Refund processing times:
    Refunds are made within 14 (fourteen) calendar days from the confirmation of the request.
    3. Special cases:
    The Provider reserves the right to deny a refund in cases of repeated violations of delivery conditions by the User and/or if the request for a refund is submitted after the specified deadline.
    4. Notification of refund status:
    The User will be notified of the status of the refund request within 3 (three) business days after submission.

5. Obligations of the Parties
    ● User obligations:
        ○ Provide accurate personal information;
        ○ Pay for the Provider's services as required;
        ○ Use the Website and Services only for lawful purposes.
    ● Provider obligations:
        ○ Ensure the delivery of the Order;
        ○ Process and store the User’s personal data in compliance with personal data protection laws.

6. Liability
    ● The Provider is not responsible for the quality of delivered products.
    ● All claims regarding goods and their quality must be submitted to the Provider via email at info@straus.md within 24 (twenty-four) hours of receiving the order. Claims must include supporting documentation, such as photographs and a description of defects.
    ● The User agrees that the Services are provided "as is."

7. Liability and Dispute Resolution
    1. Liability of the Parties:
    The Provider is not liable for the quality of goods supplied by the Partners. All disputes will be resolved through the Provider.
    2. Partner obligations:
    Partners are responsible for fulfilling orders. The Provider assists in resolving disputes between the User and the Partner.

8. Personal Data
By using the Website, the User agrees to the collection and processing of personal data for order fulfillment and other Provider obligations. Personal data processing is carried out in accordance with the data protection legislation of the Republic of Moldova.

9. Rights and Restrictions
The User agrees not to:

    ● Copy, modify, or publish Website materials without the Provider's permission;
    ● Post materials that violate laws, infringe on the rights of others, or contain obscene or threatening content;
    ● Use the Website for advertising goods or services without the Provider's consent.

10. Use of Cookies
The Website may use "cookies" technology to enhance usability. The User agrees to the use of cookies for statistical and optimization purposes.

11. Changes to the Agreement
The Provider reserves the right to amend the terms of this Agreement. Amendments come into force 3 days after being published on the Website unless otherwise specified in the Agreement.

12. Final Provisions
This Agreement is governed by the laws of the Republic of Moldova. Any disputes arising from the Agreement will be resolved in accordance with the laws of the Republic of Moldova.

This Agreement does not establish agency or other special relations between the User and the Provider unless otherwise stipulated.

The text of the Agreement may be amended without prior notice, and the revised Agreement becomes effective upon publication.